Contact information
Contact Information
At TrekWoof™, we're committed to providing fast, friendly, and reliable customer support.
Whether you have a question about your order, shipping, returns, or our products, our team is here to help.
Customer Support
Email:
We aim to respond to all customer inquiries within 24 business hours, and often much sooner during our customer support hours.
Customer Service Hours
Monday – Friday
3:00 PM – 11:00 PM (Central European Time – CET/CEST)
Closed on weekends and public holidays.
Business Address
TrekWoof™
Carrer Digoine 26, Bajo
08901 L'Hospitalet de Llobregat
Barcelona
Spain
Before Contacting Us
To help us resolve your request as quickly as possible, please include:
- Your full name
- Your order number (if applicable)
- The email address used for your purchase
- A brief description of your inquiry
If you are contacting us regarding a damaged, defective, or incorrect item, please include clear photographs and/or a short video showing the issue. This allows us to verify your claim and provide the fastest possible resolution.
Frequently Asked Questions
Before contacting us, we recommend visiting our:
- Frequently Asked Questions (FAQ)
- Shipping Policy
- Refund Policy
- Terms of Service
Many common questions can be answered immediately through these pages.
Our Commitment
At TrekWoof™, we believe great products deserve exceptional customer service.
Every inquiry is reviewed individually by a member of our support team, and we're committed to providing fair, transparent, and timely assistance throughout your shopping experience.
Thank you for choosing TrekWoof™. We appreciate your trust and look forward to helping you.