Shipping policy
Shipping Policy
Last updated: 08/01/26
Thank you for choosing TrekWoof™.
This Shipping Policy explains how orders are processed, shipped, and delivered. Please read the following information carefully before placing your order.
Order Processing
All orders are carefully reviewed and prepared before shipment.
Orders are typically processed within 1–4 business days (excluding weekends and public holidays).
Processing time may be extended during periods of exceptionally high demand, promotional events, holidays, or circumstances beyond our reasonable control.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.
Estimated Delivery Time
After your order has been dispatched, estimated delivery is typically:
20–30 business days
Please note that delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on:
- destination country;
- customs clearance procedures;
- local postal services;
- weather conditions;
- transportation delays;
- peak shipping seasons;
- other circumstances beyond our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive an email containing your tracking number (when tracking is available).
Please allow several business days for tracking information to become active after shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
TrekWoof™ cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from:
- incorrect addresses;
- incomplete addresses;
- undeliverable addresses;
- customer input errors.
If an order has not yet been processed, we will do our best to update the shipping address upon request. However, we cannot guarantee that address changes will be possible once processing has begun.
Customs, Duties & Import Taxes
International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
TrekWoof™ has no control over customs procedures and cannot predict or guarantee any additional fees that may apply.
Shipping Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.
These may include, but are not limited to:
- severe weather;
- customs processing;
- transportation disruptions;
- carrier delays;
- public holidays;
- natural disasters;
- government actions;
- labor strikes.
Such delays do not constitute grounds for cancellation or compensation.
Lost Packages
If your tracking information indicates that your package has been lost during transit, please contact us at:
Our support team will work with the shipping carrier to investigate the shipment and determine the most appropriate resolution.
Delivered but Not Received
If the carrier marks your order as Delivered, but you have not received it, we recommend:
- checking around your delivery location;
- asking household members or neighbors;
- contacting your local delivery carrier.
If you still cannot locate your package, please contact us and we will assist you in opening an investigation with the carrier.
Please note that TrekWoof™ cannot guarantee refunds or replacements for packages confirmed as delivered by the shipping carrier.
Refused or Unclaimed Shipments
If a shipment is refused by the customer or returned due to an incorrect address, failure to collect the package, or refusal to pay applicable import charges, any refund may be reduced by:
- return shipping costs;
- carrier fees;
- customs charges;
- other expenses incurred during the return process.
Multiple Shipments
If your order contains multiple items, they may occasionally be shipped separately to ensure the fastest possible delivery.
If this occurs, you may receive more than one tracking number.
Contact Us
If you have any questions regarding shipping, please contact our customer support team.
We aim to respond to all inquiries within 24 business hours.