Refund policy
Refund Policy
Last updated: 08/01/26
At TrekWoof™, we want you and your dog to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund and return policy below.
60-Day Return Policy
We offer a 60-day return period from the date your order is delivered.
To initiate a return, please contact our customer support team at:
Email: infotrekwoof@gmail.com
Returns must be requested before sending any item back. Returns sent without prior authorization may not be accepted.
Returned products must be shipped to:
TrekWoof™
Carrer Digoine 26, Bajo
08901 L'Hospitalet de Llobregat
Barcelona, Spain
Eligibility for Returns
To be eligible for a return, the product must:
- Be returned within 60 days of delivery.
- Be in its original condition, free from excessive wear, damage, or misuse.
- Include all original accessories and packaging whenever reasonably possible.
Reasonable inspection of the product is acceptable. However, products showing signs of misuse, abuse, intentional damage, or excessive wear beyond normal testing may not qualify for a full refund.
Damaged, Defective or Incorrect Items
Please inspect your order immediately after delivery.
If your order arrives damaged, defective, does not function as intended, or you receive the wrong item, please contact us as soon as possible at:
To assess your claim, we may request supporting evidence, including but not limited to:
- Clear photographs of the product;
- A short video showing the reported issue;
- Photos of the shipping packaging and shipping label when applicable.
This information allows us to verify the issue and provide the fastest possible resolution.
If, after review, we confirm that the product arrived defective, damaged, or incorrect, TrekWoof™ will, at its sole discretion:
- Send a replacement product at no additional cost;
- Issue a full refund; or
- Provide another appropriate solution depending on the circumstances.
Claims submitted without sufficient evidence may require additional information before a decision can be made.
Damage resulting from misuse, accidents, improper storage, unauthorized modifications, normal wear and tear, or failure to follow reasonable product use is not covered under this policy.
Returns Due to Change of Mind
If you wish to return your order because you no longer want the product, changed your mind, or the product does not meet your personal expectations, you may still return it within our 60-day return window.
In these cases:
- The customer is responsible for all return shipping costs.
- Original shipping charges (if applicable) are non-refundable.
- The item must be returned in its original condition.
Refunds will be processed once the returned product has been received and inspected.
European Union 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without providing any reason.
To exercise this right, you must notify us within the 14-day period by emailing:
Returned items must be sent back without undue delay and no later than 14 days after informing us of your decision.
Customers exercising their statutory right of withdrawal are responsible for return shipping costs unless otherwise required by applicable law.
The product must be returned in a condition consistent with reasonable inspection.
Exchanges
We currently do not offer direct product exchanges.
If you would like a different item, we recommend returning your original purchase (if eligible) and placing a new order.
Non-Returnable Items
Returns cannot be accepted for:
- Products intentionally damaged after delivery;
- Products showing excessive wear due to prolonged use;
- Products modified or repaired by unauthorized third parties;
- Gift cards;
- Items marked as final sale where permitted by applicable law.
Nothing in this section limits any statutory consumer rights.
Return Shipping
For returns resulting from a change of mind, customers are responsible for all return shipping costs.
If the return is approved because the product arrived defective, damaged, or incorrect, TrekWoof™ will cover any reasonable return shipping costs or provide an alternative solution where appropriate.
We recommend using a tracked shipping service, as TrekWoof™ cannot be responsible for returns lost during transit.
Refund Processing
Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional processing time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Email: infotrekwoof@gmail.com
Return Address:
TrekWoof™
Carrer Digoine 26, Bajo
08901 L'Hospitalet de Llobregat
Barcelona, Spain